A large dispenser of no-name hand sanitizer should not be the first object patients see as they open the door bearing the engraved brass plaque SANDRA R. KRASNAPOL, PH.D. So, Sandra had positioned the bottle behind the lamp on the small bookshelf in the vestibule. Immediately visible, yes, but an offer rather than an outright command. She expected the alteration would not go unnoticed by her patients—and it didn’t. Read more.